Frequently Asked Questions
Everything you need to know before shopping with Pet Express.
Pet Express offers practical, fun, and affordable products for dogs and cats, including toys, beds, grooming supplies, feeding essentials, treats, walking accessories, travel products, and everyday pet essentials.
Shipping times vary depending on the product and destination. Customers will see the applicable shipping information during checkout.
Yes. Once your order ships, you will receive tracking information so you can follow your package.
If you are not satisfied with your purchase, please review our Returns & Refunds Policy for eligibility, timeframes, and instructions.
Please contact our customer support team as soon as possible with your order number and photos of the issue so we can help resolve it.
Contact us as soon as possible after placing your order. We will do our best to help, but changes may not be possible once an order has entered processing or shipping.